Frequently Asked Questions
Booking, flights, the vehicle and where we go. Based in West Lancashire, driving anywhere in the UK in a full-electric Mercedes V-Class.
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How do I book an executive chauffeur or airport transfer?
Use our online booking page. Enter your pick-up, drop-off, date and time and you get an instant quote. Book your journey and pay securely in a few clicks, and your booking is confirmed straight away. No phone call is needed.
Are you available 24 hours a day?
Yes. We operate 24 hours a day, 7 days a week, including early-morning and late-night flights.
Can I ask a question before I book?
Most questions are answered on this page, and the booking page shows your price before you commit. When you book, add anything else to the notes, such as extra luggage, golf bags or children’s ages, and we’ll take care of it.
Where we go
Where are you based and how far do you travel?
We are based in West Lancashire and cover the whole of the North West, but we take customers anywhere in the UK, from short journeys to long-distance trips.
Which towns do you collect from?
We collect from West Lancashire and anywhere within about 20 miles of Ormskirk as standard, including Ormskirk, Aughton, Burscough, Skelmersdale, Southport, Formby, Maghull, St Helens and Wigan. For longer journeys we’re happy to collect further afield too, for example from any UK airport for a long trip home, but we can’t take short local journeys a long way from base. Drop-offs can be anywhere in the UK.
Do you only do airport transfers?
No. As well as airport transfers we drive people to weddings, events, nights out, days out, business meetings, hospital appointments and long-distance destinations anywhere in the UK.
Do you do long-distance journeys?
Yes. We go anywhere in the UK, door to door. For a group, a lot of luggage or an early start, it is often simpler than the train, and there is a table on board if you need to work.
Airports and flights
Which airports, cruise terminals and ferry ports do you cover?
Every UK airport, including Manchester and Liverpool John Lennon, Leeds Bradford, Birmingham, East Midlands and the London airports, plus cruise terminals and ferry ports such as Southampton, Liverpool, Dover and Holyhead.
What happens if my flight is delayed?
We track every flight live, so we see delays, gate changes and landing times and adjust your pick-up to suit. We are there for when you actually land, not when you were scheduled to land.
How long will you wait for me at the airport?
60 minutes of free waiting is included from your flight’s actual landing time, not the scheduled time. After that, additional waiting charges may apply. If a delay runs beyond the free waiting time, we reserve the right to send another vehicle and driver, or to cancel the journey, as we may have other clients booked.
How does an airport pick-up work?
We track your flight live, so we know exactly when you land. Once you have collected your bags, send us a quick message and we will be waiting at the airport’s express pick-up point with the car ready. No hunting for car parks, no long walk to the long-stay, just straight into the car and on your way.
The vehicle
What vehicle will I travel in?
A full-electric Mercedes V-Class (EQV) executive vehicle. It is quiet, smooth and spacious, with full leather seats.
How many passengers and how much luggage can you carry?
Up to 6 passengers in comfort, with space for luggage. Let us know about extra cases, golf bags or a pushchair when you book.
What is it like inside?
A starlight ceiling, in-car TV screens, a table, an on-board fridge and full leather seating, so long journeys are relaxed and you can work on the move.
Is there room for car seats and a buggy?
Yes. The V-Class seats six, so there’s space for the family, car seats and a folded buggy. Tell us what you’re bringing and how old the children are when you book.
Trips and occasions
Can you take golfers and their clubs?
Yes. We drive golf trips and society days with room for clubs and bags. Tell us how many players and bags and we’ll plan the space. See our golf and country club transfers.
Do you provide wedding transport?
Yes. We carry the couple, the bridal party, family or guests, up to six at a time, and we can do more than one run. See our wedding venue transfers.
Can you take us to events, nights out or days out?
Yes. Concerts, matchdays, race days, nights out and family days out. We agree a pick-up point before the event so you can head home without the queue.
Do you handle corporate and business travel?
Yes. Meetings, roadshows, client pick-ups and airport runs for staff, with a table on board so you can work on the way.
Can you take me to a hospital or clinic appointment?
Yes. We provide discreet, private and comfortable travel to hospitals and clinics, and we can collect you afterwards.
The cabin
A starlight ceiling, in-car TV screens, a table, a fridge and full leather seating for six. It’s the part of the trip our passengers talk about.
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